Frequently Asked Questions
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What is the shipping time for orders? Orders are typically processed within 7-10 business days from the date of purchase. After processing, you can expect delivery within 7 to 10 business days.
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Do you offer international shipping? Currently, we only ship within the United States. We do not offer international shipping at this time.
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What payment methods are accepted? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer the convenience of ApplePay as a payment option.
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Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the status of your delivery every step of the way.
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What is your return policy? We stand by the quality of our products. If you're not completely satisfied with your purchase, please contact us within 14 days of receiving your order for assistance with exchanges.
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Are your products safe to use? Absolutely! Our products are crafted using natural, eco-friendly ingredients, ensuring safety and efficacy. We guarantee results, but if you have any concerns or allergies, please review the ingredients list before use or consult with a healthcare professional.
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How can I reach customer support? Our dedicated customer support team is here to assist you. You can contact us via email at info@jnecurves.com or through the contact form on our website. We prioritize quick responses and aim to address all inquiries within 24 hours.